Below is just a small selection of some of our customer testimonials.
"Now that the season has come to a close, I wanted to pass on my sincerest thanks for your contribution to the delivery of matchdays at The Rec. Whilst the results on the pitch may not
have been what many of us would have wanted, matters off the pitch have been extremely smooth and you and your team have played a pivotal role in that.
The quality of your work, particularly in relation to customer service and enhancing the supporters’ experience has been outstanding. Your team understand what is expected of them and go out of their way to deliver it. It is noticeable that we have had a number of positive emails or letters from the supporters saying as much this season.
Matchdays can mean long hours and genuine hard work and you have provided that for us repeatedly and without ever letting the standards drop."
Head of Operations, Bath Rugby. May 2016
"I have found RS Security to be a very customer focused company, both in their dealings with us and our third party customers. The front line staff are proactive, well presented and helpful. RS Security adopts a partnership approach with regular two-way feedback. They have reacted very well to our changing business needs over the past year’s developments at Kingsholm.
The Management have been dedicated, committed, flexible and constructive towards Gloucester Rugby’s needs, adapting effortlessly to changes that have been made to the contract. The professionalism
and knowledge of RS Security’s contract manager have undoubtedly been the key reason for the successful partnership forged between both companies."
Gloucester Rugby Ltd
"I felt that your approach to handling the challenges of the morning was spot on. The gate was managed perfectly and you were all extremely responsive in dealing with issues that arose on the day.
I will highly recommend you to anyone who requires security services and have also informed Patrick at the rugby club how pleased we are with the service you provided. "
Residual Waste Communications Officer
Gloucestershire County Council
"May I just thank you for providing Security staff to cover the filming in the Assembly Rooms last week at comparatively short notice. I have to say that your Security operatives, were most suitable for the job. They were very presentable, very personable and dealt with all of the staff, visitors etc in a very professional and appropriate manner. This approach considerably enhanced the reputation of both the Security organisation and this site.
Thank you once again, and I hope that we will be able to call on you in the future should the need arise. "
Facilities Manager, Heritage Services
Bath & North East Somerset Council
"I would like to say now how very pleased we were with the service that your people gave us. There were no problems and any minor issues were dealt with quickly and courteously. It was a pleasure to have them "guarding the outposts" so will you please pass on my thanks to them and also the thanks of all the members of our committee. "
Chipping Sodbury Victorian Day Committee
Over the last three years, Bath & District Business Crime Reduction Partnership has worked with professional security guards, supplied by R S Security.
These security guards provide an additional security service to over 100 Bath city centre retail and business members and are known as the Bath City Marshals.
They are the first in the UK to be employed in this role through a private Business Crime Reduction Partnership and have become the benchmark for other BCRPs to follow.
R S Security has supplied them with a smart uniform branded with the Partnership logo and Bath City Marshals act not just as additional security, but as ambassadors to everyone they encounter in the streets of Bath city centre.
The Bath City Marshals have become the face of the Bath & District Business Crime Reduction Partnership and have proved to be an excellent additional service to members, working closely and cooperatively with partners, Avon & Somerset Police and Bath & North East Somerset CCTV.
They are managed and briefed daily by the Partnership Co-ordinator and have been instrumental in helping achieve many controlled shoplifting stops and deterring of anti social behaviour. They work to a strict protocol which every Partnership member has been given.
The quality of the personnel provided by R S Security has been exemplary and for this specific and different role, well chosen for consideration.
Bath & District Business Crime Reduction Partnership
I have been using RS Security to provide door cover at events
within Bath's Historic Buildings for a number of years. I have always been
hugely impressed by their professionalism and their attention to detail.
Without exception, all the staff Rob has provided for me over the years have
been dedicated and courteous and have also always managed to balance the need
to be welcoming with the equally vital role of being alert to potential issues
and problems. Any incidents during any event has always been dealt with
thoroughly and professionally. Furthermore, many of the staff are now regular
members of the team at the at the Assembly Rooms and take a real pride in
working there. I would not hesitate to recommend RS Security.
Corporate Hospitality Manager
Bath's Historic Buildings